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Legal terms before you open your account

madani99 keeps its account terms, privacy rules, cookie use and security duties in one legal space, including how wallet records, identity checks and account access are handled before…

Malaysia law contextPrivacy and cookiesAccount securityWallet record handling

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How our Malaysia legal policy applies

madani99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We write our legal policy for Malaysia account use, so the wording covers registration, wallet activity, privacy, cookies, security checks, disputes and account closure requests. When you add funds through Touch 'n Go, GrabPay, Boost dan FPX, we store transaction references so our finance team can

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match the wallet entry, check a withdrawal request and answer a legal query if you raise one. We do not sell your account data. We may share records only where required for fraud checks, payment handling, service providers under contract or a lawful request. If a
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rule is unclear, your access depends on local law and is available where local law permits. Open your account only after you are comfortable with these terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Contact paths for legal matters

Legal questions need a clear trail, not scattered replies. Use the channel that matches your request so we can locate your account, confirm you are the account holder and respond with the right record. For privacy requests, include your registered mobile number or email; for wallet disputes, include the payment time, amount and method.

Team online

Legal support inbox

Send privacy, cookie, account-term or data access requests through our support inbox. We may ask for account verification before we release records or change personal details linked to your wallet.

Live chat handoff

Start with live chat when you need routing help. If the matter is legal, our agent will pass it to the right internal team and tell you what proof is needed.

Account records request

Ask for wallet references, login history or identity-check status from the account channel you normally use. This helps us avoid sending sensitive records to the wrong person.

DATA CARE

How we handle your legal data

Our legal handling is built around account control: we verify who is asking, keep the request trail, and restrict sensitive records to trained staff.

Identity checks

Before we change personal details, reset access or release account records, we check that the request comes from you.

Cookie handling

Cookies support login sessions, language settings, fraud detection and security alerts.

Payment record care

Wallet entries from Touch 'n Go, GrabPay, Boost dan FPX are matched against account activity.

Retention approach

We keep account and transaction records for the period needed to operate the account, answer disputes, meet legal duties and…

Change requests

If your name, mobile number or email is wrong, contact support from the registered channel where possible.

Security review

When we see unusual login or withdrawal behaviour, we may pause sensitive actions while checks are completed.

Legal questions before you join

Read these answers before you open your account so you understand how our terms work in practice. The answers cover access, privacy, cookies, wallet records, account changes and contact steps. If your question depends on a personal account record, contact us directly so we can verify you first.

They apply to your account, wallet, login activity, privacy choices, cookie settings and support requests on madani99. Access depends on local law and is available where local law permits.

We keep registration details, login records, wallet entries, payment references, support messages and security checks needed to operate the account, handle disputes and meet legal duties that may apply.

Yes. Contact support from your registered email or mobile number where possible. We may request proof before changing details that affect login access, identity checks or withdrawal handling.

Payment references from Touch 'n Go, GrabPay, Boost dan FPX are matched with your wallet activity. We use them for reconciliation, dispute checks, withdrawal verification and lawful record handling.

Do not open or continue using an account if you are not comfortable with the legal terms. You can contact support with specific questions before deciding what to do next.

Cookies help maintain login sessions, remember basic settings and flag unusual access. If you block all cookies, some account actions may not complete or may require extra verification.

Use the support inbox for privacy, data access, account correction or wallet-record requests. Include your registered contact details and relevant payment references so we can verify the request.

Legal terms before you open your account

Contact paths for legal matters

Legal support inbox

Live chat handoff

Account records request

How we handle your legal data

Identity checks

Cookie handling

Payment record care

Retention approach

Change requests

Security review

Legal questions before you join

01 Where do the legal terms apply?

02 What data do you keep for my account?

03 Can I ask to change my personal details?

04 How are Touch 'n Go and FPX records handled?

05 What if I do not accept the terms?

06 How do cookies affect my account access?

07 Who should I contact about legal requests?

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